What is IPSI

IPSI is a three-year training program which provides instruction expressly designed for public service professionals. The course is divided into three one-week sessions (one week each year) focusing on training in public service, personal growth and professional development.

> Service Excellence - October 7 - 12, 2012
Topics included: Defining Excellence in Public Works; Organizing for Success; Communication Skills; Best Practices in Public Works; Successful People; Performance Appraisals; Managing Change; Mastering Customer Service; Creating and Action Plan.

> Personal Supervisory Skills - October 6 - 11, 2013
Topics included: Supervisory Do’s and Don'ts; Living with Your Union Contract; Strategic Planning and Group Decision Making; Communication Skills; Creating Performance Appraisals; Managing Problem Employees in the Workplace; Conflict Communications; Creative Problem Solving; Creating a Personal Action Plan.

> Focus on Leadership - October 5 - 10, 2014
Challenges and Solutions for Leadership in Public Service; Leadership Styles; It’s a Matter of Your Style!; Your Rights as a Supervisor and Their Rights as Employees; Managing Generational Differences in the Workplace; Communication – Loyalty - Motivation; Followership; Eureka to Action

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