What is IPSI

IPSI is a three-year training program which provides instruction expressly designed for public service professionals. The course is divided into three one-week sessions (one week each year) focusing on training in public service, personal growth and professional development.

> Personal Supervisory Skills - October 3 - 8, 2010
Topics included: Supervisory Do’s and Don'ts; Living with Your Union Contract; Strategic Planning and Group Decision Making; Communication Skills; Creating Performance Appraisals; Managing Problem Employees in the Workplace; Conflict Communications; Creative Problem Solving; Creating a Personal Action Plan.

> Focus on Leadership - October 2 – 7, 2011
Topics included: Trends in Society and the Implications for Leadership in Public Service; Exploring the Challenges of Leadership in Public Works; Defining Team Roles; It's a Matter of Your Style!; Analytical Thinking and Decision Making; Managing Generational Differences; Bulletproof HR; Communicating Under Pressure; Eureka to Action.

> Service Excellence - October 7 - 12, 2012
Topics included: Defining Excellence in Public Works; Organizing for Success; Communication Skills; Best Practices in Public Works; Successful People; Performance Appraisals; Managing Change; Mastering Customer Service; Creating and Action Plan.

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